Shipping policy

Order Confirmation

Once you have placed an order, we will confirm receipt of your order by sending a confirmation e-mail to the address provided at check-out. The order confirmation serves as an invoice and includes your Order Number along with all pertinent details. Please note that this is not an acceptance of your order, but a confirmation that it has been received only. All orders are subject to acceptance and availability.

Processing

Once your order has been placed and you receive a confirmation, our team will begin processing it. Please allow up to 48-72 hours for processing, though it may take up to 4-5 days during busy periods. Once your order has shipped, you will receive a confirmation email with tracking information.

Orders placed before 11AM (EST) may start processing the same day. Orders placed after 11AM (EST), on weekends, or holidays will begin processing on the next business day.

We will reach out to the e-mail provided at checkout if the products you have selected are not currently available, if an address verification is required, and/or if any additional information is required for security verification purposes.

We typically deliver all items in a multiple product order together. However, your order may be subject to split shipment due to the available stock of your items and/or to allow us to process and deliver your order more efficiently. If your order has been shipped with a split shipment, you will receive all pertinent tracking information for the packages containing your order.

Cancellations

You may cancel your order, for any reason, up to the moment that is processed by our team. Once your order has been marked as completed and released for shipping, we are unable to cancel your order, but you may return your order for a refund once you have received it. Please reach out to our returns@thisismantle.com as soon as possible if you need to cancel your order.

Shipping U.S.A.

For orders placed within the U.S.A., we are pleased to offer UPS Ground Standard Shipping (5-7 business days) - Free for all orders.

All orders are shipped with tracking numbers for the security of your order. You will receive a confirmation e-mail containing tracking information once your order has been shipped.

Please note that it may take up to 48-72 hours for your tracking number to begin reflecting updates.

We don’t ship to PO Boxes and we don’t currently ship internationally, but join our mailing list for updates.

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Please note: The shipping courier may face additional delays in relation to the delivery of your order that our out of our control. For the most up-to-date information, please refer to your shipping courier’s available information when tracking your order.

Returns.

Unused items can be returned within 14 days for a refund or exchanged. Sale items cannot be exchanged but may be returned unless marked as final sale. Return or exchange shipping costs are the customer’s responsibility.

It is at our discretion to accept or deny a return or exchange for items outside of these parameters. If you have any questions, you can reach us at returns@thisismantle.com. 


Please note, orders of $600 or more are final sale and are not returnable. If interested in placing a wholesale order, please contact our team at info@thisismantle.com. If interested in placing a large order for non-wholesale purposes, please contact our team at info@thisismantle.com.